You can use our Support Forum (preferred) or send your support request to
DIY DataRecovery support. The following rules apply:

• We do not send attachments to free email accounts! If for any reason we need to send zipped executables, you must provide us with an email address capable of receiving zipped attachments larger than 1 Mb.
• Include a thorough description of the actions that led to the problem. If you can, describe briefly what you think caused the problem.
• Include a description of the running OS (Windows 9x / ME / NT / 2000 / XP or OS/2 or whatever), including version information, Service Pack levels and the file-system (FAT, NTFS, etc.) in use.
• When you are dealing with MBR, partition table and boot sector related issues, please create a DiskPatch SUPPORT ANALYSIS LOGFILE. Typical symptoms of such issues are entire drives and partitions that can't be accessed. If you have already performed repairs, include the DiskPatch log file(s) in the support request.
• Include relevant information such as descriptions of symptoms and actual (error) messages that are displayed when trying to access the data, file system etc. If you have lost partitions, describe the partitions as they were before the problems occurred.
• When relevant, include hardware information (internal/external controller, array information etc.) if you think it has any bearing on the problem at hand.

If your support request concerns DiskPatch:
If you have already performed a repair but need additional assistance, please include the contents of the most relevant log file. In general this will be the most recent log file (DP.LOG), but it may also be an older log file if you have restarted DiskPatch.
Please do not include irrelevant information or files (such as the state files or old log files) unless we specifically ask for them.
Download DiskPatch here.

Another well known cause for emails not reaching the customer is spam filters. In ALL cases were we received emails asking us why the registration emails are not sent after the purchase verification had completed, the problem could be traced back to spam filters: the mail was sent but rejected on the side of the customer.

Finally (and this should be obvious but if you count the number of problems we have seen with this it apparently is not): make sure you type your email address correctly.

Please note: recently there have been some problems with emails that are sent from our domain region to AOL addresses. AOL rejects mail that is sent from our domain for unknown reasons. So if you use AOL we can not reach you; use a different email address. We are working on getting this fixed.